Lean is defined as the efficiency in which customer interest is translated into customer satisfaction. Therefore, it must encompass all areas of business. Companies have struggled with the application of Lean Thinking to non-production processes. It involves a different way of thinking, communicating, making decisions and managing. This program will prepare participants to apply Lean Enterprise concepts to information intensive processes, often found in office and service environments.
Efficiency is measured in terms of lead time, productivity, quality and inventory. A Lean Enterprise relentlessly drives "Non-Value-Added" waste from the overall system that constitutes the business, by improving the flow of materials and information. The fact is that most organizations have a great deal of waste within their systems. By redesigning key business processes, much waste can be eliminated, thereby enhancing its ability to create more value, a hallmark of a Lean Enterprise.
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